7 Steps in the Mind of the SharePoint Customer

The following are seven steps in the mind of the SharePoint customer:

1. One has to know the SharePoint customers

2. One has to inform the SharePoint customers

3. One has to help the SharePoint customers

4. One has to surprise the SharePoint customers

5. One has to delight the SharePoint customers

6. One has to thank the SharePoint customers

7. One has to reward the SharePoint customers