The following are some ways to observe how people work in order to improve a SharePoint process or to build out a new SharePoint process:
A day in the life – Catalog proper activities that people experience throughout an entire day.
Behavioral archaeology – Observe people's activities via where they work out of, save files to, access and input data.
Fly on the wall – Observe and record behavior, without interfering with people's activities.
Social network mapping – Be aware of different kinds of social relationships within people groups.
