Writings and ramblings on SharePoint for those who are addicted to it!
The following are seven steps in the mind of the SharePoint customer:
1. One has to know the SharePoint customers
2. One has to inform the SharePoint customers
3. One has to help the SharePoint customers
4. One has to surprise the SharePoint customers
5. One has to delight the SharePoint customers
6. One has to thank the SharePoint customers
7. One has to reward the SharePoint customers
The following are three ways to get the SharePoint message out:
1. One has to decide whom to mail or e-mail the SharePoint information to?
2. One has to decide what the text of the SharePoint mailing/emailing will entail?
3. One has to decide the best time to send the SharePoint mail/email?
The following are four ways to deal with SharePoint conflict:
1. Discover the exact issue
2. How can the issues be resolved?
3. What is the best solution?
4. How can the solution be put into place?
The following are five tips to keep SharePoint customers:
1. Carry on a positive SharePoint attitude.
2. Diverse yourself - through SharePoint creativeness and exceptional work.
3. Be aware of your SharePoint customer's business.
4. Follow-up and take SharePoint feedback then prioritize and take action on priorities.
5. Give customers SharePoint justification and motive to refer you to others.
The following are four report checklist items for SharePoint management:
1. Report what you're going to tell them about SharePoint
2. Report to them about SharePoint
3. Report what you will test them on in regard to SharePoint
4. Report to them what you told them in regard to SharePoint
The following are aspects related to a five-step system for managing SharePoint customer concerns (HEARS):
1. Hear about SharePoint
2. Engage about SharePoint
3. Ask questions about SharePoint then act -> Re-ask questions to be sure!
4. Reassess SharePoint via explanation
5. Surely relate to the SharePoint concern
The following are six tips for sealing SharePoint success:
1. Ask the correct SharePoint conditional questions
2. Be aware one sells what their SharePoint customer sells
3. Obtain from SharePoint customer the problems that your product or service will help remedy
4. Obtain from SharePoint customer how you added value in solving their problems
5. Obtain SharePoint agreement that the solution met the client needs
6. Ready for the next SharePoint project/phase
