5 Step System for Managing SharePoint Customer Concerns (HEARS)

The following are aspects related to a five-step system for managing SharePoint customer concerns (HEARS): 

1. Hear about SharePoint 

2. Engage about SharePoint

3. Ask questions about SharePoint then act -> Re-ask questions to be sure!

4. Reassess SharePoint via explanation

5. Surely relate to the SharePoint concern

Managing SharePoint Top 12 Items

The following are some key traits to utilize when managing SharePoint:
1) Building a Team
2) Utilize a Project Methodology
3) Budgeting
4) Technical Architecture
5) Governance
6) Training
7) Change Control
8) Technical Roadmap – Yearly
9) Intake for Requests
10) On-going On-Boarding
11) On-going Changes
12) Handling Overall Growth

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